Dear Epping Road Veterinary Hospital friends,
These are stressful times for all, and the last thing you need is to worry about your pet’s health while we navigate through the current health threat of COVID-19. That’s why at this time, we will continue to be open during normal business hours. We have, however, made necessary changes to our operations to assist in social distancing efforts in light of this threat.
We can't express how much we appreciate the understanding and well-wishes from our extended ERVH family during these difficult times. We are so grateful to have such a great group of individuals and families to serve. We are committed to remaining open and continuing care for our patients and are making further adjustments and modifications to our practice as necessary based on recommendations by the CDC, WHO, AVMA, and our local agencies.
Governor Sununu has made animal health services essential businesses. The New Hampshire veterinary community has been petitioning for this status and we have been anxiously awaiting this decision. We are so pleased that we will be able to remain open to continue serving our patients and their families. We all know that pets will continue to need healthcare services through this pandemic and we are so relieved to know that we can continue to offer care.
As veterinary professionals, we have always been aware and cautious of diseases that can be transmitted from animals to humans. For this reason, we are recommending that all pets coming due for Rabies or Leptospirosis vaccines in the next couple months have these vaccinations performed early. While we have been given authorization to remain open at this time, we too are taking everything one day at a time and reacting to information as it becomes available. With enough stress going on regarding COVID-19, we do not want families to have to worry about their pets or family members contracting Rabies or Leptospirosis. We are doing everything we can to ensure that we will remain available for our clients and patients, there is no way to know what still lies ahead. If you are unsure if your pet is in need of these vaccinations, please give our office a call at 603-707-4468.
To continue our effort to keep everyone – you, your pet, and our staff – safe and healthy, our curbside service policy will remain in effect for our clients bringing pets in for services and also for picking up supplies like food and medication. This means you will please call us upon your arrival, and we will send a team member to retrieve your pet from you at your vehicle to bring your pet inside for services and/or bring you your purchased items. We will also obtain credit card payments over the phone and discourage cash or check payments until further notice. Invoices may be emailed or printed and brought to your vehicle in our parking lot.
For scheduled while-you-wait appointments, we will email you a brief form to obtain your pet's recent history and any questions or concerns you may have regarding your pet's health. In efforts to reduce exposure risks for all parties, we ask that you send your responses via email if possible and call if this is not feasible. We will call you with veterinarian findings while you wait in your car. Please make sure your pet is safely restrained with a leash and/or crate for dogs and a secure carrier for cats before a team member meets you in our parking lot.
If you prefer not to wait, you may also drop your pet off with us. Our veterinarians will examine your pet and we’ll contact you when your pet is ready to go home. To use this option, please call ahead for availability. We will still ask you to remain in your vehicle and adhere to the updated policies listed.
Curbside and drop-off services will be mandatory to limit public exposure and still maintain your pet's veterinary care. For routine visits, we are happy to provide detailed estimates if needed. Due to the nature of the variety of illnesses we see, it would be challenging to send an estimate prior to seeing your pet for sick visits. We will remain in contact with you by phone during the visit to discuss recommendations and review costs to receive your consent.
For emergency visits, we will allow 1 client into the building at a time. If euthanasia services are unfortunately needed during this time, we will allow a maximum of 2 family members to be present. We ask that all clients understand and honor this policy for social distancing purposes.
We are committed to a rigorous protocols of disinfection between patients and making use of personal protective equipment. We are continually taking additional measures as necessary to be certain that our team members remain healthy and that we will continue to remain staffed through this pandemic.
If you're feeling under the weather yourself, we ask you to please take very special precautions, for the safety of our staff, our clients, our patients - and for your own health, as well. Additionally, please inform us if your pet has come into contact with anybody who has been ill so that we can take further safety measures. This will help allow us to remain open and continue caring for pets and serving families.
If you are feeling at all unwell or may have been exposed to someone with COVID-19, please arrange for another non-ill family member or friend to bring your pet on your behalf - even for curbside service- and inform us when calling.
Please be aware that we have numerous ways to get you supplies like medications and food without having to visit our facility. We encourage investigating Purina Vet Direct https://www.proplanvetdirect.com/ (hospital code WU1I8) and Hills to Home https://hillstohome.com/ for options to get your prescription food delivered to your door. We also have options to deliver medications right to your doorstep and encourage clients to utilize this service to strengthen social distancing efforts. Please give our office a call for assistance with this process.
We have always had extensive daily cleaning protocols that keep our facilities clean and sanitary. In addition to our regular daily cleaning, we have also added additional cleaning/disinfecting protocols for extra protection and will continue modifying our protocols to align with the CDC's most current recommendations.
Thank you very much for working with us while we find ways to continue caring for our patients while keeping everyone healthy and safe. We will continue to monitor this situation closely and modify our practices as deemed necessary when new information is made available. Please call us as we would be happy to answer any questions!
Your friends at Epping Road Veterinary Hospital