Dear Epping Road Veterinary Hospital friends,
These are stressful times for all, and the last thing you need is to worry about your pet’s health while we navigate through the current health threat of COVID-19. That’s why at this time, we will continue to be open during normal business hours and will continue to serve our patients and their families.
We can't express how much we appreciate the understanding and well-wishes from our extended ERVH family during these difficult times. We are so grateful to have such a great group of individuals and families to serve. We are committed to remaining open and continuing care for our patients and are making further adjustments and modifications to our practice as necessary based on recommendations by the CDC, WHO, AVMA, and our local agencies.
Our veterinary hospital, similar to many hospitals across the United States, is experiencing a higher-than-normal volume of phone calls and appointments. We appreciate your patience when calling our office if you are placed on hold or receive our daytime voice mail. Please know that we are trying to accommodate each person that calls and attend to their concerns. Our team of talented technicians try their very best with each call and we would appreciate kindness and understanding in return.
We are so happy during these times that more pets are receiving care and medical attention. This is wonderful! We want to keep your four-legged family member healthy and with you for many years to come. This does mean, however, that our appointment schedule is quite full most days. We do try to fit-in our patients that need to be seen the same day as best as possible. This may mean double-booking or scheduling a patient to be dropped off for a portion of the day. In either situation, your pet will be seen by the doctor in the office and the doctor will call you with the findings of the examination and diagnostic or treatment recommendations. We sincerely wish we had enough openings for regular appointments for these urgent situations. Please be patient and understanding if a double-booking appointment or a drop-off appointment is offered to you. Alternatively, you may have your pet seen at one of our local emergency hospitals. In most situations, at the emergency hospital, you will not be allowed into the hospital when your pet is examined and it is not unusual to have a 4-6 hour wait to be seen.
Lastly, if your pet is coming due to for their routine wellness visit in the near future, please call the office soon to schedule their appointment. In the past, we could accommodate most appointments within a few days or a week of your call. We are currently scheduling 2-4 weeks out for routine appointments. We kindly ask you to call in advance so that we can schedule your pet's visit at a time that works best in your schedule.
|Curbside Service- RESUMES MONDAY, NOVEMBER 16TH
Due to the recent increase in cases of COVID-19 in New Hampshire and to continue our effort to keep everyone – you, your pet, and our staff – safe and healthy, we feel the need to resume our curbside service policy that was in effect this spring. Curbside-only services will resume Monday, November 16, 2020, until further notice. This will apply for our clients bringing pets in for services and also for picking up supplies like food and medication. This means you will please call us upon your arrival, and we will send a team member to retrieve your pet from you at your vehicle to bring your pet inside for services and/or bring you your purchased items. We will also obtain credit card payments over the phone and discourage cash or check payments until further notice. Invoices may be emailed or printed and brought to your vehicle in our parking lot.
For scheduled while-you-wait appointments, we will email you a brief form to obtain your pet's recent history and any questions or concerns you may have regarding your pet's health. In efforts to reduce exposure risks for all parties, we ask that you send your responses via email if possible and call if this is not feasible. We will call you with veterinarian findings while you wait in our parking lot in your car. Please make sure your pet is safely restrained with a leash and/or crate for dogs and a secure carrier for cats before a team member meets you in our parking lot. Please wear a mask when a team member approaches your vehicle and please meet our team member with your leashed dog outside of your vehicle. For safety reasons, we cannot have our team members retrieve your leashed dog from inside of your vehicle.
If you prefer not to wait, you may also drop your pet off with us. Our veterinarians will examine your pet and we’ll contact you when your pet is ready to go home. To use this option, please call ahead for availability. We will still ask you to remain in your vehicle and adhere to the updated policies listed.
Curbside and drop-off services will be mandatory to limit public exposure and still maintain your pet's veterinary care. For routine visits, we are happy to provide detailed estimates if needed. Due to the nature of the variety of illnesses we see, it would be challenging to send an estimate prior to seeing your pet for sick visits. We will remain in contact with you by phone during the visit to discuss recommendations and review costs to receive your consent.
For emergency visits, we will allow 1 client into the building at a time. If euthanasia services are unfortunately needed during this time, we will allow a maximum of 2 family members to be present. We ask that all clients understand and honor this policy for social distancing purposes.
We are committed to a rigorous protocols of disinfection between patients and making use of personal protective equipment. We are continually taking additional measures as necessary to be certain that our team members remain healthy and that we will continue to remain staffed through this pandemic.
If you're feeling under the weather yourself, we ask you to please take very special precautions, for the safety of our staff, our clients, our patients - and for your own health, as well. Additionally, please inform us if your pet has come into contact with anybody who has been ill so that we can take further safety measures. This will help allow us to remain open and continue caring for pets and serving families.
If you are feeling at all unwell or may have been exposed to someone with COVID-19, please arrange for another non-ill family member or friend to bring your pet on your behalf - even for curbside service- and inform us when calling.
Please be aware that we have numerous ways to get you supplies like medications and food without having to visit our facility. Please visit our online storefront https://eppingroadvet.vetsfirstchoice.com. We also encourage investigating Purina Vet Direct https://www.proplanvetdirect.com/ (hospital code WU1I8) and Hills to Home https://hillstohome.com/ for options to get your prescription food delivered to your door. We also have options to deliver medications right to your doorstep and encourage clients to utilize this service to strengthen social distancing efforts. Please give our office a call for assistance with this process.
We have always had extensive daily cleaning protocols that keep our facilities clean and sanitary. In addition to our regular daily cleaning, we have also added additional cleaning/disinfecting protocols for extra protection and will continue modifying our protocols to align with the CDC's most current recommendations.
Thank you very much for working with us while we find ways to continue caring for our patients while keeping everyone healthy and safe. We will continue to monitor this situation closely and modify our practices as deemed necessary when new information is made available. Please call us as we would be happy to answer any questions!
Your friends at Epping Road Veterinary Hospital